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Store Policies

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


If there’s a problem with a product that you purchased from us, please bring it back to us. Bicycles in brand new, unused condition may be returned for a refund or exchange within 10 days, and may be subject to restocking fees. Other items in new condition may be returned for a full refund or exchange within 30 days. All merchandise must be returned with tags/packaging intact. Proof of purchase is required. Processing fees charged by PayPal on deposits made online will NOT be refunded.

Labor fees, such as custom wheel builds or other services, are non-refundable.

Consignment items are not returnable.   

Oregon Bicycle Excise Tax

All new bikes (including pedal assist ebikes) with a retail value over $200 are subject to a flat tax of $15 that will be collected at the point of sale when you pick up your new bike. This tax helps fund bicycle and pedestrian transportation projects. Read more here.

Ebike Battery Recycling Fee

All new ebikes sold are subject to a battery recycling fee of $15 that will be collected at the point of sale when you pick up your new ebike. This one-time fee allows you to return old or damaged ebike batteries to any participating retailer to be recycled or disposed of safely. Read more here.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!